IATA will create a new Global Delivery Center to offer upgraded support to customers of all IATA Financial Settlement Systems.
The creation of the Global Delivery Center comes as IATA prepares for major product and service improvements.
The progressive introduction of New Generation IATA Settlement Systems (NewGen ISS) will allow for more intense customer support.
NewGen ISS will deliver faster, safer and more cost effective financial settlement services and solutions to airlines and travel agents. For airlines, NewGen ISS means faster settlement, safer funds, and a lower cost of distribution.
Key NewGen ISS attributes include:
• Three levels of travel agent accreditation, enabling agents to choose the one that best fits their business model
• A Remittance Holding Capacity that will ensure a safer selling process
• A Global Default Insurance product that will offer a cheaper financial security option to travel agents and help to reduce default losses for airlines
• IATA EasyPay, a secure and cost-effective pay-as-you-go solution
The Global Delivery Centre is scheduled to be fully functional in 2018. In the interim period, service levels will be maintained and progressively enhanced.