IATA and Airports Council International (ACI) have launched the New Experience in Travel and Technologies (NEXTT) initiative.
With air travel demand projected to double by 2036, new on-ground concepts will be required to optimize the use of emerging technologies, processes, and design developments.
Working with our airport partners, we will explore the important changes in technology and processes to enhance the customer experience
NEXTT aims to help deliver this future by developing a common vision to guide industry investments and help governments improve the regulatory framework.
This vision will support concepts that facilitate faster movement of cargo, convenient and hassle-free handling and tracking of baggage, a seamless and personalized journey for the passenger, and—for aircraft—a fully coordinated airport turnaround process, using the latest in automation and environmentally-friendly technologies.
“We will not be able to handle the growth or evolving customer expectations with our current processes, installations and ways of doing business,” says Alexandre de Juniac, IATA’s Director General and CEO.
“And accommodating growth with ever bigger airports will be increasingly difficult if not impossible. NEXTT will address these challenges.
“Working with our airport partners, we will explore the important changes in technology and processes to enhance the customer experience. And we will ask some fundamental questions about what really needs to happen at the airport and what can be done off-site.”