The Canadian Air Transport Security Authority (CATSA) has introduced an approach to innovation in its operations that involves “the right mix of employees…and the right structure”, and adopting technologies “that will work best in our context,” the AVSEC audience heard on Tuesday, 14 November.
Neil Perry, Vice President, Operations, CATSA, said the organization aims to improve security and passenger flow and experience, increase efficiency, and take advantage of new technology and tools.
The technology used and the data gathered provide CATSA with insights about the passenger experience
The authority’s CATSA Plus initiative involves automation, centralized image processing and remote screening to more efficiently and effectively move passengers through security screening procedures.
In addition to improving passenger flow, the technology used and the data gathered provide CATSA with insights about the passenger experience that can shape the deployment of resources at Canadian airports by charting heavy and slack travel times.
“It starts with a boarding pass scan,” said Perry, who said that the scan “gives us an actual real-time wait time.”
The US Transportation Safety Administration has begun issuing an airport design security guide, outlining the need for features such as blast-resistant windows
Even property lost by passengers at a security control station can be found through the system CATSA is using by pinpointing the lane the passenger traveled through, and the time at which they traveled through.
Elsewhere, speaker Darby LaJoye, Assistant Administrator of the US Transportation Safety Administration, said his organization has begun issuing an airport design security guide, outlining the need for features such as blast-resistant windows to be considered when airports are being newly built or remodeled.
Asked what his top priority for a ‘new on the radar’ addition to improve security would be, Nick Careen, Senior Vice President, Airports, Passenger, Cargo & Security, IATA, called for an internationally recognized standard on mutual recognition.