In this webinar, we will examine the customer experience through the personalization of the passenger journey as well as the challenges facing airlines and how technology can help.
We will explore how customer experience dynamics have changed in the last decade and look ahead to airline customer experience in the future.
Airlines have an opportunity to differentiate themselves by enabling a rich customer experience. This will ensure that airlines both attract a rich customer base and enjoy increased revenue potential by offering the right set of additional services to their customers.
Supported by innovative technology, an exciting ‘win-win’ relationship lies ahead.