With IATA’s help, the industry is working on initiatives that will transform airport processes and create a smoother passage for passengers.

Passenger numbers

An enhanced airport experience for the passenger relies on the successful implementation of three main developments across the air transport industry.

One ID, an IATA initiative, will transform airport processes. The project will reinvent the journey from curb to gate through identity verification using biometrics and offer enormous benefits. 

Manual identification or multiple checkpoints will become obsolete, for example. Of course, respecting data privacy will be important, but trials are taking place in more than 50 locations to help realize the cross-border paperless process.

RFID for bag tracking will be a reality within the next four years for most passenger journeys. 

Behind the scenes, One Order will ensure greater simplicity too. For passengers and service providers, it means no more multiple reference numbers. Everything bought through an airline will have a single identifier. 

Airlines will be able to sell, track, and provide services in a seamless manner. There are nine IT providers and two airlines certified on One Order already. And there are numerous pilots are taking place. 

The third element vital to improving the passenger experience at airports is baggage handling. The aim is to provide bespoke services that might even include picking up bags from home and delivering them at the final destination, such as to a hotel. Passengers and airlines will be able to track the bags from first to last.

The industry has already committed to tracking bags at key touchpoints and will also implement radio frequency identification (RFID), a technology that has decreased in price even as it has increased its read rates and robustness.

RFID for bag tracking will be a reality within the next four years for most passenger journeys. 

Aside from providing passengers with an array of new services, it will help airlines reduce their $2.4 billion bill in mishandled bags and even allow them to find efficiencies in the $40 billion they spend on handling bags correctly.

The end result of these developments will be a seamless, secure, and efficient airport experience with personalized options throughout.