Fraudsters have taken advantage of the COVID-19 pandemic to increase the pace of their activities. Cyberattacks, scamming, phishing, and fake refund claims targeting airlines have dramatically increased in the last few months. And it is not just air ticket purchases that are being defrauded. Fraudsters have also exploited airline Frequent Flyer Programs (FFP), a crime that sometimes is only discovered by accident.

In a normal year, the cost of fraud to airlines is estimated at $1 billion. This does not include the impact on reputation, nor the cost of preventing and managing fraud, or even fraud in other related areas, such as FFPs.

Defeating fraud requires a three-step approach. The first is to understand fraud, its logic and mechanisms. The second is to take serious actions based on these understandings. And the third step is to take a collaborative approach to responding.

IATA has published a new whitepaper, Fraud in the airline industry – why carriers need to think of themselves as crimefighters  that aims to help airlines grasp the full extent of fraud, and why a community approach is most effective in combatting it.

Download “Fraud in the airline industry – why carriers need to think of themselves as crimefighters” 


Picture Credit | iStock
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