“There will be challenges as ground handling operations ramp up to meet growing demand as the aviation industry’s recovery from COVID-19 progresses. Overcoming labor shortages, ensuring safety with strict adherence to global standards, and digitalization and modernization will be critical to achieving a scalable restart,” said Monika Mejstrikova, IATA’s Director of Ground Operations.
Ground handling providers are facing severe skills shortages and challenges in retaining and recruiting staff.
“Many skilled employees have left the industry and are not coming back. And recruiting, training and accrediting new staff can take up to six months. So, it is critical that we retain current staff and find more efficient ways of onboarding new personnel,” said Mejstrikova, who also outlined a number of priority solutions.
- To retain skilled staff, governments should include ground handlers in wage subsidy programs
- To speed up training processes, the use of competency-based training, assessments and online training formats should be increased, and training requirements harmonized
- To increase the efficiency of staff utilization, a training passport should be developed that would mutually recognize skills across ground handlers, airlines and/or airports
Global standards are the foundation for safe operations. Two key tools for ground handlers are the IATA Ground Operations Manual (IGOM) and the IATA Safety Audit for Ground Operations (ISAGO).
IGOM: IATA called for the ground handling industry to accelerate the global adoption of IGOM to ensure worldwide operational consistency and safety. To support this, IATA has launched the IGOM portal. A user-friendly online platform where airlines and ground handlers can share the results of their gap analysis between company procedures and IGOM, offering a global benchmark for harmonization and driving efficiency.
ISAGO: IATA urged governments to recognize ISAGO in their regulatory frameworks for oversight. This will deliver significant benefits, including greater harmonization, Safety Management System (SMS) implementation by the ground handlers, and a reduction in duplicate audits.
“The aim is for global adoption of IGOM and ISAGO. The IATA online portal will give a boost to this effort,” said Mejstrikova.
Digitalization can drive process improvements that will be critical to improving both sustainability and productivity. A key driver of digitalization/modernization is the CEDAR initiative (Connected Ecological Digital Autonomous Ramp) which focuses on:
- Digitalization of aircraft turn around
- Modernization of ground support equipment and processes
- Enhanced stand design
“Harnessing data to improve safety and efficiency is crucial for the ground handling industry. CEDAR is the blueprint to address this. The overall aim is to be able to make data-based operational decisions that will cut costs, improve performance and contribute to the industry’s net zero commitment,” said Mejstrikova.