Future job growth in aviation is expected to be highest in ground operations, customer service, and cabin crew, according to a global IATA study.
IATA commissioned market survey experts Circle Research to find out how HR decision-makers worldwide are dealing with the problem of filling anticipated job gaps in the aviation industry.
It was found that 75% of respondents—which included a range of airlines, airports and ground service providers across the globe—expect to see the number of customer service, ground operations, and cabin crew roles rise over the next two years.
We hope the survey can be helpful to guide HR professionals in their decisions regarding staffing planning, training opportunities and areas to focus on as our industry grows to unprecedented levels
Just under half (48%) agreed that sourcing new talent was a concern, owing to issues regarding skills and salary expectations, while only 28% of respondents believed current training is effective.
“We were really looking forward to receiving the results of this industry survey and we hope it can be helpful to guide HR professionals in their decisions regarding staffing planning, training opportunities and areas to focus on as our industry grows to unprecedented levels," said Guy Brazeau, IATA’s Director of Training and Consulting.
One of the airlines that contributed insight into the report, Qatar Airways Group welcomed the findings and reiterated that carriers must continue to strive for an improved customer experience.
“As an airline, we need to find out where the new touchpoints are that we can bring in customer service to support and complement technology to make the overall customer experience quicker and more enjoyable. There is an expectation from customers and we have to meet that," said Brendan Noonan, Vice President, Talent Development at Qatar Airways Group.