Nick Careen, IATA’s Senior Vice President, Airport, Passenger, Cargo and Security welcomes delegates to the Global Airport and Passenger Symposium in Warsaw, Poland.

Aviation continues to grow. Coupled with this, passengers want new services, from bespoke offers to an uninterrupted curb-to-gate journey.

Whichever way you look at it, airports and passenger services must undergo a paradigm shift. And the Global Airport and Passenger Symposium (GAPS) is expressly designed to look at the opportunities and challenges ahead.

Building capacity and new services will involve numerous areas, from off-airport activities to data analyses and biometrics. GAPS will discuss all of these and more. And the new Start-Up Village, adjacent to the exhibition area will surely inspire too. Young entrepreneurial companies will connect with key air transport industry stakeholders and present innovative ideas for aviation’s future.

Rather than accept our fate as a process-intensive, congestion-ridden, and regulatory-led industry, air transport is conspiring to put the customer first.

Sustainability must feature in any solution. It is simply unacceptable to design any product or service that has a detrimental effect on the climate or local communities. 

Nor can the industry implement solutions in isolation. The results of the 2019 IATA Global Passenger Survey (GPS) will reveal passenger thinking on a number of key issues. The GPS results are always a highlight of Day One and inform the context for more detailed discussions on Day Two. 

Meeting the requirements of the modern passenger requires continuous innovation, because we’re not expecting significantly different aircraft models in the near future and it seems unlikely that airport footprints will increase to any notable degree.

But the aviation value chain is coming together to deliver continuous innovation. Rather than accept our fate as a process-intensive, congestion-ridden, and regulatory-led industry, air transport is conspiring to put the customer first.

Enjoy the conference. It is sure to be an exciting and informative few days.

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