Passenger experience

EBP is being piloted in China for international flights News

IATA helps China move paperless Fast Travel beyond domestic flights

With a strong demand for self-service process among international passengers in China, the International Air Transport Association (IATA) has successfully piloted a paperless Fast Travel process.

Passenger experience Asia & Pacific January 2019
News

Leopold calls on airlines to "unlearn" for digital transformation

Customer experience has changed due to disruption caused by digital players such as Google and Uber.

Passenger experience Global January 2019
Human trafficking News

Passenger numbers to hit 8.2bn by 2037 - IATA report

Aviation's growth could support 100 million jobs globally if current trends continue.

Passenger experience Global November 2018

Sponsored: Corporate travel & the impact of NDC

Passenger experience November 2018
Airport security

GPS 2018: Passengers seek 'seamless travel'

Passenger experience Global October 2018
Dimitris Gerogiannis

Customer comforts top of the agenda at GAPS

Passenger experience Global October 2018

Transforming the passenger and airport experience

Passenger experience Global August 2018
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