News

Resolving the baggage issue with new technology

Baggage continues to be a major issue for aviation. Summer 2022 was a particular problem due to a lack of staff and poor processes following the massive ramp-up in industry traffic.

Passenger experience November 2022
News

Giving customers the luxury of choice

A WPS panel on airline perspectives on the future of customer travel highlighted the importance of choice.

Passenger experience November 2022
News

Accessibility: the myth of the average person

Introduced by Alberto Casamatti, Director General Operations and Accountable Manager, Air Dolomiti, the Accessibility track at WPS examined regulations and attitudes in this critical area.

Passenger experience November 2022
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