News

IATA establishes modern airline retailing

IATA announced the establishment of the Modern Airline Retailing program to advance customer centricity and value creation in the airline industry.

Passenger experience December 2022
News

Seamless, biometric travel gets closer to reality

IATA-developed industry standards will bring “ready-to-fly” one step closer to reality.

Passenger experience December 2022
News

Resolving the baggage issue with new technology

Baggage continues to be a major issue for aviation. Summer 2022 was a particular problem due to a lack of staff and poor processes following the massive ramp-up in industry traffic.

Passenger experience November 2022
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