Passenger experience

News

Rail chief encourages “best of both worlds” intermodal travel

IATA and the International Union of Railways have agreed a Memorandum of Understanding to address interoperability and international standards.

Passenger experience Global February 2020
Analysis

NEXTT generation of travel

Automation and innovation will play a key role in enhancing the passenger experience in future

Passenger experience Global October 2019
Comment

Face recognition comes of age

Biometric services present customer service, efficiency and cost-saving potential for the airline of the future

 

Passenger experience September 2019

Peace of mind

Passenger experience Global August 2019

Selling a travel experience

Passenger experience Global May 2019
EBP is being piloted in China for international flights

IATA helps China move paperless Fast Travel beyond domestic flights

Passenger experience Asia & Pacific January 2019

Leopold calls on airlines to "unlearn" for digital transformation

Passenger experience Global January 2019
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