Passenger experience

Comment

Face recognition comes of age

Biometric services present customer service, efficiency and cost-saving potential for the airline of the future

Passenger experience September 2019
One Too Many News

MP14 holds the key to dealing with unruly passengers, says IATA

According to 2017 statistics, a disruptive incident happened once every 1,053 flights.

Passenger experience Global August 2019
Analysis

Peace of mind

Standardized services will help to reinforce the positive steps already taken by airlines to provide safe and reliable air travel to people with disabilities

Passenger experience Global August 2019

Selling a travel experience

Passenger experience Global May 2019
EBP is being piloted in China for international flights

IATA helps China move paperless Fast Travel beyond domestic flights

Passenger experience Asia & Pacific January 2019

Leopold calls on airlines to "unlearn" for digital transformation

Passenger experience Global January 2019
Human trafficking

Passenger numbers to hit 8.2bn by 2037 - IATA report

Passenger experience Global November 2018
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