Annually, airlines worldwide lose $25 billion due to delays, cancellations and other irregular operations. With various disruptions such as weather, mechanical issues, crew unavailability or security delays affecting the different services and user touch-points, it becomes imperative to respond efficiently to these challenges.

The complexities of resuming normal services last much longer than simply restoring queues on the check-in desks and on the tarmac. With the rapid growth, cost pressures and ever increasing expectation of the digital traveller, is there more that can be done to attain the perfect balance of operational efficiency and seamless experience for customer and crew?

This webinar aims to spark a discussion on how the industry is, or should be, addressing this issue.