With global air traffic set to double by 2034, maintaining high standards of passenger satisfaction while enhancing efficiency in ground operations has become a major challenge for airlines, airports, and ground handlers.


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Whether keeping lines short at check-in desks, managing gate assignments as disruptions occur, or keeping baggage handlers aligned to incoming flights, ground operations are growing in complexity with each passing day.

In this IATA Airlines. webinar, presented in partnership with Quintiq, discover:

• How demand-driven planning in ground operations will improve the passenger experience even as traffic grows

• Best practices in ground staff management

• How airlines can stay efficient in the face of growing operational complexity



Graham Newton (Host), Editor, IATA Airlines.

Hasse Joergensen, Manager, Passenger and Facilitation, IATA

Mikko Tainio, VP, Head of Ground Operations, Finnair

Pete Nelson, Solutions Architect, Workforce Group, Quintiq


Watch the webinar on-demand now