As customer reliance on technology increases, the expectation of airlines to meet new demands is increasing rapidly. As customers look for self-serve technology, seamless experiences and digital retail opportunities, airlines are under pressure to transform their passenger experience.
But how can airlines keep up with the acceleration of technological offerings, on-board this efficiently and keep ahead of competition?
This white paper will look at:
- How airlines can use A.I to increase operational efficiency and improve digital on-boarding with big data, and how they can use this data to build customer relationships through personalisation.
- Biometric security and One ID - 64% of passengers would like to use a single biometric token for all travel interactions.
- How IT solutions and services providers can manage the majority of key challenges faced by airlines.
- Creating a seamless experience for customers using real-time data, self-service technology and the internet of things.
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