The ambition for a seamless passenger journey is closer than ever before. But which new technologies can truly help realize this?

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This special Industry Analysis covers the emerging, overlooked – and over-hyped – technologies that can accelerate digital transformation for customer retention and loyalty while empowering the workforce.

In it you will learn more about:

• How legacy systems are being upgraded to introduce additional data features
• Process changes, such as the switch to electronic miscellaneous documents (EMDs)
• The cheaper options offered by message communication technologies developed around Internet protocols
• Emerging technologies including vision-based identification and augmented and virtual reality-based platforms

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